Medical Services
‘1 CARE’ MANAGED SERVICES PLAN
Our ‘1 Care’ Managed Plan services are designed to help you get the most from your investment in IT
Each ‘1 Care’ Managed Plan contract is tailored to your practices’ needs but all contracts include:
- Clearly defined systems, SLA’s and responsibilities
- Documentation of all systems to be supported
- One point of contact for your team to use…one number, one email address…simple
- Best practice professional systems for monitoring and IT Helpdesk
- Access to all of MedStar resource and knowledge (from support to engineers)
- A cost effective price (normally giving you a saving on your current IT Opex)
We’re National
Our dedicated business broadband is available anywhere there’s fibre, copper, or fixed cellular coverage.
Dedicated Backhaul
We’ve built our network with performance and resiliency in mind. Multiple points of presence maximises uptime and traffic routing for quicker service.
Our Partners
IT SECURITY & BACKUP SYSTEMS
Quite often most businesses mistake backing up data as full data protection. The ability to recover the backed up data is never tested. It is too late to test, when that service is actually required.
When a disaster strikes, insurance will cover the physical and ICT infrastructure, but it does not protect the information, which is the life force for any practice. MedStar understand the importance and confidentiality of patient files.
These are some key questions most organisations should ask…
- How safe is your Data?
- Is your Data Backup disaster-proof?
- In the event of server failure, how soon are you back in action?
DATA SECURITY
When we install the Backup system on your computer(s) we configure it to copy all your important data from your computer to a remote server. Our software takes advantage of new cloud based technologies that allow most files to be copied even if they are in use.
HIGH LEVEL ENCRYPTION
Before your data is sent to our server the following security measures take place….
Your data is compressed (zipped).
Your data is then locked & encrypted. Not even we can access your data stored on our backup server without the password you choose.
SECURE TRANSFER OF DATA
Once your data is encrypted it is transferred to our remote server via SSL. This is a secure file transfer protocol with the same level of encryption used by banks and e-commerce websites.
MANAGED FIREWALL
In addition to the above security measures, our servers are located behind a managed firewall. By the time your data is stored on our servers it will be safer than it is on your own computer.
DATA REDUNDANCY
Multiple copies of your data are maintained at secure locations separated by physical distance to maintain redundancy.
MONITORED
Your backups are continually monitored and in the event we do not receive a scheduled backup, you will be notified.
EASY DATA RETRIEVAL
You have access to your backed up data 24 hours a day, 7 days a week, 365 days a year. In the event you need to restore your data, we can easily download and restore individual files or groups of files
Full Protection
File, Volume, and System-Level protection provides complete peace of mind for all devices.
Low-Cost Deployment
Pick and choose the files you wish to recover or restore an entire system on-site or virtually in the cloud.
Resilient
Is one copy enough? Local, Cloud, or Hybrid, the choice is yours. Choose your own backup location(s) or use our geographically redundant datacentres.
BEYOND MANAGED SERVICES
If you find Managed Services are not for your practice, MedStar are still able to meet your IT requirements.
The following products and services can be called on as and when you need them:
- Customised remote support
- Help installing Servers, Networks or any other IT Technology
- Project Management
- Hardware and Software
- Professional Services
- System Management
- IT project management
- IT Strategy
Meet Our Team
Tell us your requirements and we’ll introduce you to the best-fit candidates with the skills and experience you desire.
Your Business, Your Rules
Our staff are your staff. Our team report-in and fulfil the same duties and house-rules the same as your existing team members.
Operational Excellence
Because of our high standards in vetting and our hand-picking of technical experts, we’ve done the due-diligence for you. Expect professionalism and results.